Overview
REXAPLUS SDN BHD, an IT corporation based in Kuala Lumpur, Malaysia, is a leading IT Managed Services Provider and a renowned Open Source Software Development company. With experience spanning more than a decade, REXAPLUS has built a wide customer base of large corporations and small-medium businesses across the nation.
REXAPLUS currently serve customers in the Klang Valley, Penang, Johor and Pahang.
IT Managed Service Differentiation
REXAPLUS uses a proven IT Managed Services Process Flow that enables exceptional service quality and excellent responsiveness to customers needs.
• Dedicated Support Center
REXAPLUS have a dedicated and unparalleled IT Support Team, comprising of Phone / E-mail Technical Support Department, On-Site Technical Support Department, Technical Sales Department and Account Managers Department. This methodology and staff allocation policy has kept our customers delighted with our service deliverables.
Phone / E-mail Technical Support Department - 2 persons
On-site Technical Support Department - 15 persons
Technical Sales Department - 2 persons
Account Managers Department - 3 persons
• Certified Engineers and Technicians
All our engineers are certified and qualified to provide sound and dependable solutions to our customers.
Engineer Certifications
- Novell Certified System Engineer (NCSE)
- Microsoft Certified System Engineer (MCSE)
- Cisco Certified Network Engineer (CCNE)
- Linux Professional Institute Certification (LPIC)
• Wide Scope of Services
- Server Management Services (Linux, Novell, Microsoft, Unix platforms)
- Desktop Computer Management Services
- Network Implementation and Security Services
- Data Center Outsourcing Services
- Managed Storage Services (Local and Remote Backup, Disaster Recovery and Business Continuity Process))
• Task Tracking Process
REXAPLUS IT Managed Services customers enjoy an unparalleled ability to stay up-to-date on the status of their IT matters, via systematic IT Maintenance Reports provided on-line after every IT Service provided to our customers. IT Audits on our customer systems are performed periodically to ensure our customers can make decisive IT decisions as they need.
• Strategic Partnerships
- Novell
- Jardine One Solutions
- Ingrammicro Malaysia
- Pamos Laserjet
Key Performance Indicators
Currently, we have an average of 2 hours on-site response time and 2.5 hours problem resolution time.
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